I had reached out to Dan in the end of 2023 to inquire about an RV rental for Solshine Reverie music festival (summer camp). Dan stated he had taken rentals to that festival for several years and that is was definitely doable. He sent me an invoice and was an excellent communicator via email whenever I had questions.
Fast forward to a few days before the festival (May 23-26) I asked about the logistics of meeting up on the 23rd. We quickly ironed out a plan together and exchanged phone numbers. Great!
I then texted Dan the day before the festival (May 22) at 9pm to inquire about what time we will be meeting. He stated 10am would be ideal for him. Even though that meant I was only going to get 3 hours of sleep that night due to having to pick my festival companion up at the airport after many delays, I told him that would work and I’d see him at 10am the next day at the established meeting point.
At about 9:15am the day of the festival, as we were about to head out the door, he called me and said the plan had changed but we could still load our gear into the RV at a different meeting point. When we arrived to the storage lot where the RV was kept, Dan had a top-of-the-line large RV hitched to his truck, and not our smaller economy model. He stated he would bring the big RV to the festival and then meet us there with our RV after. Obviously, a higher bidder had skipped us in the drop off queue.
This wouldn’t have been an issue if it wouldn’t have taken approximately 5 hours after the original agreed upon 10am meetup time for him to arrive with the RV. Our iced down coolers were not in excellent condition, and we were dead tired. This lack of communication from Dan led to us aimlessly waiting around to hear from him, a huge loss of about $40 worth of ice, and our RV being setup in an extremely far away and inconvenient place within the festival.
I would not recommend having Dan be your RV rental man, because he might serve a higher bidder and leave you in the dust. The RV was in excellent condition and exactly as described, but the communication and customer service was severely lacking.